Have Questions? Check Out This Section Before Contacting Us
Here are some of the top questions
A customer service representative will be able to assist you within the hours of 10 AM EST – 5 PM EST Monday to Friday.
We accept Interac e-Transfer payments.
An E-transfer email can take up to an hour to reach our email once you send payment. We will process the payment and package your order. Once your order ships, we will send a shipping confirmation email with a link to track your order.
If you use online banking with a Canadian bank/credit union, then sending an Interac E-transfer takes just a couple of minutes. For information on sending an E-transfer, please contact your bank or http://www.interac.ca/en/interac-e-transfer-consumer.html
Your order is packed in a hard box or a bubble mailer and is vacuum sealed twice. It is discretely packaged and labelled with zero smell and no indication of the products inside to maintain your privacy.
All orders are sent XpressPost 1 business day delivery in Ontario and Quebec (All other provinces are 2-3 business days) if the E-transfer is sent before 12 PM Monday – Thursday, all other orders will be shipped out on the next business day, which is usually Monday unless it is a holiday and received by Tuesday. A tracking number will be emailed to you once your order has been processed. You can track it from there. Once orders have been sent for shipping, there is always a potential for delays with the shipping service due to holidays, labour disputes etc. We encourage clients to be aware of this when tracking their parcel, and to contact us should they have any questions regarding any delays being experienced.
Shipping cost is $20 per order in Ontario and Quebec. If the order is OVER $100 then shipping is free. All other provinces are a flat rate $25 for shipping. Orders OVER $250 receive free shipping.
All orders will be sent with a Signature Required. If you do not want this option, please indicate this when filling out your shipping information on the appropriate line. If you refuse signature required we will not be responsible for missing packages if left at the door etc. You can think of this option as your “free shipping insurance”, as without it selected we are absolved of all responsibility should something happen after the delivery is noted on the tracking information.
From time to time we email you the tracking number before the package is scanned at the post office. Tracking information on the courier’s website will not show up until the package is scanned by them. Check back at the end of the day and the tracking should work.
If the tracking information you have been supplied is not showing any updates, please contact our Customer Care Center and they will be able to advise of any known issues with shipping and assist you in resolving the matter. Please note that while we are committed to working with customers to ensure they receive their orders, we cannot be responsible for delays on the end of Canada Post.
Each situation is unique and will be taken on a case by case basis. Generally speaking, orders that have the signature required option will be replaced if lost, however a period of 5 business days will need to pass in order to confirm that the order has been lost, returned to sender etc. ORDERS WITHOUT THE SIGNATURE REQUIRED OPTION WILL NOT BE REPLACED IF LOST ETC.
All taxes are included in our prices already.
There is no minimum or maximum order amount. Orders under $100 are charged a $20 flat rate shipping fee. Orders $100+ are shipped free of charge.
In order to ensure that the process goes as smooth as possible, we ask firstly that clients double check their shipping address for typos, missing apartment numbers etc, and secondly to include your order number along with your payment. We will not automatically process payments that are missing this information and this could create delays in receiving the items.
We cannot be responsible for packages delivered to the wrong address if the information that a customer has provided us was incorrect to begin with. We ask that customers double check the information they are supplying to ensure that there are no errors. While we will replace parcels sent to a wrong address by our mistake, we will not replace parcels that have been delivered to the wrong address in this sort of situation. It is always recommended that clients use our free signature required option to prevent deliveries from happening even despite an incorrect address.
I used the wrong address and now it has been returned to sender, can you fix the address and send it back?
While the parcel may have been returned to sender, the return address on our parcels varies from day to day and we will not get the parcel returned to us. In this case we will not replace the parcel, unless the error in shipping to the wrong address was on our part. Clients must double check their shipping information before submitting and take responsibility for errors made on their side, as will we for errors made on ours.
We are unable to facilitate refunds of any kind, however in certain situations a store credit can be a possible resolution. We do not accept returns or exchanges, all sales are final.
We respond to all customer queries, both good and bad, and so you can count on a response from us. From time to time, clients will fill out our contact form and use an incorrect email address(typos), and this will prevent us from being able to respond to the email. If you feel you haven’t gotten a response, please try again and be sure to check your email for spelling errors. If the problem persists at this point, feel free to message our Facebook page where we can diagnose the issue and help you with your problem! Rest assured that we want to resolve your issue and are committed to responding to all customer questions regardless of content or reason!
Payments for orders: Payment@BCWeedN.com – For Customer Service: CustomerSupport@BCWeedN.com